From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Shannon Grad, Cheryl B. Hoey

?In an effort to break away from the departmental approach to evaluating and improving scores, an organizational commitment to service inspired the creation of the Connecticut Children?s Patient and Family Experience Committee. All disciplines came together through collaborative executive leadership and chartered the committee mission: to improve the patient experience by listening to voices of their families through survey comments. The committee focuses on using comments to reinforce service behaviors and recognition. Attendees will learn key tactics of the approach which has increased the organization?s overall percentile rank by 122%. Connecticut Children?s Medical Center is a 2016 Press Ganey Success Story Award? winner.