From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Laura Cooley, Calvin Chou, Larry Hollier

?Communication is a top driver of patient loyalty. Overcoming hurdles and improving physician communication is imperative to a patient-centered approach that meets patient needs. Learn new techniques for increasing physician understanding, engagement and ownership of the patient experience. Attendees will learn best practices and practical insights, including identifying development needs, explaining the importance of good communications, successful use of open-ended questions and building relationships through patient-centered communication.