From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Rosalind Washington, Adam L. Myers

Learn how a large physician group implemented an internal transparency program. Attendees will hear how Texas Health Physician?s Group created a stepwise approach that focused on four themes: leadership (alignment), culture (engagement), partnership (collaboration), and process advancement (consistency). This approach resulted in a win-win strategy for both the health care system and physicians. Speakers will share how the organization provided an exceptional patient experience using Press Ganey data from both CGCAHPS and Press Ganey questions to guide their internal transparency efforts, and data-driven coaching to help physicians meet patient expectations. Texas Health Physician?s Group is a 2016 Press Ganey Success Story Award? winner.