From the Press Ganey National Client Conference Format: Audio
MP3 Download $15 Compact Disc $20
Presenter: Char Ryan, Kaitlin Alderete
In this session, attendees will learn how to engage patients and staff in the development of a patient and family advisory council and the importance of a strong culture as the foundation between advisory councils and caregivers. Speakers will share how to sustain your advisory council by engaging your patient-experience department in person-centered tactics.
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