From the Press Ganey National Client Conference
Format: Audio

MP3 Download $15
Compact Disc $20

Presenter: Rachel Biblow, Alan Cohen

Health care leaders often hear about the importance of the patient and family experience of care ? and understand how much it matters. At its core, the patient experience is about meaningful interactions between patients and families and the health system. Learn about the journey Children?s Hospital of Philadelphia took to improve the patient experience and strategies you can utilize within your organization.