Format: Audio

MP3 Download $15
Compact Disc $20

James Merlino

Executive Leadership Conference

Patient Experience has been pejoratively branded as the need to improve satisfaction and make patients happy. Nothing could be farther from the truth. The promise that every health care delivery organization must make to their patients is to deliver safe, high-quality care in an environment of patient-centeredness. Patient experience is a not a silo defined as service?it is a strategy that incorporates safety, quality and service built on a cultural foundation of engaged caregivers that drive toward high-reliability. In this session, learn how this evolved definition allows us to integrate best practices into caregiver work flows, reduce resources needed to execute change, enhance the patient experience and ultimately deliver better value in health care.