Format: Audio

MP3 Download $15
Compact Disc $20

Chris Trevino, Tammy O?Connor

Working in the emergency department is challenging work. High patient volumes and many patients with diverse and complicated social needs can make it difficult to achieve optimal patient experience scores. At St. Elizabeth Hospital, success in the ED is the result of strong commitment from leadership and team members and collaboration across all departments within the hospital. In this session, physician and nursing leadership will describe how they work together to guide specific strategic interventions including triage closure, utilizing a ?pull-to-full? model, and ensuring comfort measures for both patient and family.