Format: Audio

MP3 Download $15
Compact Disc $20

Karla Heath, Vanessa Chau

Baylor?s move to surveying at the physician level in 2014 allowed for the sharing of meaningful data to the system?s individual providers. Historically, many physicians would discard their results because they had only received five to 10 returns per quarter. It was extremely difficult to get serious attention around the survey feedback because at the physician level there just wasn?t enough data. Physicians were not sold on the rationale behind why things had to change, and because physicians were not sold, senior leadership was not sold. By utilizing Press Ganey's newest eSurvey tool, together with the adoption of physician-level surveying, leadership transformed this mindset. Join this session to see a demonstration of how the team created its reporting package to sell leadership on ?why things needed to change? and accelerated the improvement journey.