26138 - Mobilizing Patient Comments: Using Sentiment Scores to Drive and Improve Provider Performance [ ]

Product 77 of 87

From: 2015 National Client Conference & Executive Leadership Conference

26138 - Mobilizing Patient Comments: Using Sentiment Scores to Drive and Improve Provider Performance

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Mildred Robinson

Patient comments provide powerful insights into the patient experience. With the move to census-based surveying, organizations may be receiving a significantly more comment data than was previously available. This influx of patient data may be overwhelming to process and digest. Utilizing sentiment analysis, organizations can fully maximize the potential of patient comments to evaluate the patient experience. This presentation will explore the power of comments and their associated sentiment scores as they relate to understanding provider performance.