Format: Audio
MP3 Download $15 Compact Disc $20
Suzanne Greever, Katherine Martinez
In 2014, Press Ganey introduced the Compassionate Connected CareTM framework for connecting with patients and reducing their suffering. In this session, learn how North Central Surgical Center Hospital adopted key concepts into the clinical, operational, cultural and behavioral aspects of care the hospital provides. Presenters will share pilot-test outcomes and provide effective teaching tools for expressing empathy and compassion to patients.
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