26136 - Taking Emergency Department Employee Engagement to the Next Level [ ]

Product 75 of 87

From: 2015 National Client Conference & Executive Leadership Conference

26136 - Taking Emergency Department Employee Engagement to the Next Level

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Format: Audio

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Misty Freeman, Cheryl Somers

Taking engagement to the next level is a worthy challenge. In this session, presenters will describe how a very large and busy emergency department increased employee engagement survey participation rates from 70% to 88% in one year. The ability to increase the number of voices heard, acknowledge these voices and take action on staff concerns increased the emergency department?s employee engagement scores from the 28th percentile to 55th percentile in less than two years.