Format: Audio

MP3 Download $15
Compact Disc $20

Deirdre Mylod

Reducing patient suffering is a critical goal of the health care system. In addition, the suffering and distress experienced by the health care workforce must also be addressed for an organization to truly offer Compassionate Connected Care?. This session extends the construct of reducing patient suffering to those who deliver care, and offers a framework for better understanding, measuring and responding to their unmet needs. In addition to the conceptual model, this session includes national performance data identifying opportunities to better meet the needs of clinicians and caregivers. Evidence linking staff perceptions of the work environment to patient perceptions and outcomes will be presented.