Format: Audio

MP3 Download $15
Compact Disc $20

LaTanya Johnson, Alfred Kendrick

When urgent care is required, patients may choose from a multitude of non-traditional providers. Growing consumerism and increased demand for convenient, quality services means urgent care facilities are uniquely positioned to transform the care experience. Participants in this session will learn how to design a better urgent care experience by identifying opportunities through assessment, diagnosis and action planning, aligning providers and leaders and embedding accountability to create and sustain change.