26128 - Changing a Culture in 90 Days: Norton Hospital 90 in 90 [ ]

Product 67 of 87

From: 2015 National Client Conference & Executive Leadership Conference

26128 - Changing a Culture in 90 Days: Norton Hospital 90 in 90

$15.00

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Format: Audio

MP3 Download $15
Compact Disc $20

Abigail Bahe, Kristy Gay

This session will provide an overview of how Norton Hospital developed a comprehensive plan to improve its patient experience culture. The 90 in 90 plan was designed to facilitate awareness, engagement and responsibility for the patient experience by addressing four key areas: Education; What Can I Do; What are We Doing; and Teamwork. Learn more about the initiative and how each of these components can be applied to your organization.