Format: Audio
MP3 Download $15 Compact Disc $20
Ghazala Sharieff
Physician engagement is critical to any patient experience improvement. This session discusses a pilot program in urgent care that tackled the challenge of increasing volume with no increase in space. Patient experience scores were dropping and the staff was struggling to find solutions that would be easily incorporated into daily practice. Learn about the key physician engagement tools and approaches that resulted in improved and sustained patient experience scores, including keeping the message simple and actionable, easy methods for presenting the data to physicians in a meaningful way, answering the inevitable What's in it for me? question, as well as behavioral drivers that focus on asking providers, What are your greatest concerns?
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