26120 - Improving Patient Experience by Innovation, Persistence and Relentless Training [ ]

Product 59 of 87

From: 2015 National Client Conference & Executive Leadership Conference

26120 - Improving Patient Experience by Innovation, Persistence and Relentless Training

$15.00

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Format: Audio

MP3 Download $15
Compact Disc $20

Kissinger Goldman

At TeamHealth, the patient experience improvement effort focused on changing physician behavior, starting with the understanding that physicians play a leading role in the patient experience, and are not trained in customer service nor is it innate. With the unflinching support of hospital leadership, TeamHealth developed an innovative training program for new and established physicians. Session attendees will learn about key components of the initiative, including the development of a mobile learning vehicle to minimize disruption of physicians? busy schedules, as well as one-on-one coaching, bimonthly patient experience ?pearls?, individualized patient feedback and annual patient experience recertification.