Format: Audio

MP3 Download $15
Compact Disc $20

Caryn Schwab, Kara Gelb

This session will focus on how a hospital launched a series of listening activities to achieve significant and sustained improvements in patient experience. Presenters will review strategies that incorporate daily interdisciplinary morning huddles and bedside rounds, senior leadership rounds, personalized coaching and annual physician profiles. Attendees will have the opportunity to engage in listening techniques that acknowledge many voices within a short period of time.