26109 - Rethinking Emergency Care: The Design and Implementation of a Comprehensive ED Follow Up Program [ ]

Product 48 of 87

From: 2015 National Client Conference & Executive Leadership Conference

26109 - Rethinking Emergency Care: The Design and Implementation of a Comprehensive ED Follow Up Program

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Format: Audio

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Kathleen McBride, Catherine Manley Cullen, Nicholas Gavin

In this session, presenters will discuss a program implemented by NYU Langone Medical Center through which caregivers continue connecting with patients after they leave the emergency department by contacting every patient post-discharge to confirm discharge instructions and provide necessary follow up. The goal of the nurse-led initiative is to meet the needs of patients and those of the organization by reducing patient readmissions to the ED, improving outcomes and increasing patient satisfaction.