Format: Audio

MP3 Download $15
Compact Disc $20

Julie Lizotte, Darcy Lackie

To maximize the benefits of patient experience data and reporting, end users must have systems in place to monitor, maintain and manage information. In this session, attendees will gain deeper insight into the mechanics behind the reports and an appreciation of Press Ganey?s ability to direct resources with laser focus, resulting in the best return on investment. Learn how your organization can get more from your data, including guidelines for database management, sample policy and procedures, presentation tips for managers and providers, understanding other mandated surveys and use of custom questions, inclusion of patient experience metrics on physician dashboards and support for interpreting benchmarks to establish goals.