Format: Audio

MP3 Download $15
Compact Disc $20

Char Ryan

Changing the culture of an organization can be a daunting challenge. In this session, participants will learn how one organization improved both staff engagement and patient experience within an 18-month period and the programs it has put in place to sustain and further their culture improvements. Attendees will walk away with tactics to sustain positive culture and insight into the unexpected rewards that result from focusing on employee engagement.