Format: Audio

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Compact Disc $20

Carmen Kestranek, Stephen Meldon, James Bryant, Greg Horvath

In 2013, during the course of routine leader rounds, Dr. Delos ?Toby? Cosgrove, President and CEO of Cleveland Clinic asked emergency department (ED) leaders how they ensure a uniform experience for patients across the system's 15 EDs. This single question launched a process to transform and improve how care is delivered and coordinated for patients. In this panel discussion, ED leaders from Cleveland Clinic will reflect on the transformation and the importance of multidisciplinary participation in the development of behavioral and communication standards.