Format: Audio

MP3 Download $15
Compact Disc $20

Carol Ross-Spang, Don Hutson

Methodist Le Bonheur Healthcare believes in a ?Power of One? culture that reflects the power each associate has to make a difference. In this session, attendees will learn how Methodist Le Bonheur Healthcare mined its engagement data to influence an aggressive culture-building journey, and the impact the journey has had on associate engagement and patient experience. With a four-year goal of reaching the 90th percentile in the Press Ganey engagement database, the organization set forth on its journey in 2010 and has relied on actionable engagement data and goal-setting information to identify areas in need of improvement. During the past five years, the system has seen consistently high performance improvement in associate engagement and operational performance.