Format: Audio

MP3 Download $15
Compact Disc $20

Kristen Simmons, Philip Mills

In this session, presenters will discuss the ways patients share information about their experiences, why this is relevant to dentistry and health care, and why culture is an important consideration in strategic planning. Participants will learn how to develop a tangible plan for implementation and change management and, using the Delphi technique, they will participate in a collaborative exercise to identify best practices and recommendations to start the transformational journey to patient-centered connected care.