Format: Audio

MP3 Download $15
Compact Disc $20

Ken Applegate, Vicki Noel, Teresa Bryan

This session will focus on the hardwired processes that have produced exceptional results in employee engagement and helped Southern Ohio Medical Center build and sustain a great place to work. The presentation will focus on two key processes: using data from the Press Ganey employee engagement survey to guide success and the SOMC ?Net Contribution? process, which was developed to ensure the system?s team of employees is consistently made up of positive performers and to manage employees who are not making a positive contribution to the mission of the organization.