26079 - Both Sides of the Beside: The Experience from the Organization and Patient Perspectives [ ]

Product 19 of 87

From: 2015 National Client Conference & Executive Leadership Conference

26079 - Both Sides of the Beside: The Experience from the Organization and Patient Perspectives

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Format: Audio

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Compact Disc $20

Sheila Bystrak, Melissa Dobereiner

Best practices are relatively easy to identify but can be difficult to implement. Caregiver interactions, nonclinical staff performance and discharge experience are all areas Winnie Palmer Hospital has actively sought to improve. Did patients experience these improvements? Listen to the story of a Press Ganey patient experience advisor who became a patient and her firsthand experience of an effective implementation of compassionate, connected care.