Format: Audio

MP3 Download $15
Compact Disc $20

Donald Berlin, Arjun Chanmugam

Video simulation is an innovative and engaging way to deliver patient-experience training. This session will detail the multi-faceted approach and methods utilized in provider training, including how to overcome cultural barriers and the use of proctors to facilitate self- and peer-critique. Presenters will discuss how self-critique helped providers at Johns Hopkins discover how relevant and useful the formal approach to the patient experience is in promoting appropriate behaviors and strategies. Attendees will hear about a methodology that features collaboration with leadership, provides science in a relevant and applicable way and incorporates a framework supported by teaching tools, feedback, accountability and ongoing education to support a patient- and family-focused care model.