26073 - Driving to a Culture of Safety in the Acute Care and Outpatient Settings [ ]

Product 14 of 87

From: 2015 National Client Conference & Executive Leadership Conference

26073 - Driving to a Culture of Safety in the Acute Care and Outpatient Settings

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Format: Audio

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Heidi Alpert, Albert Santos

Low performance scores can be a catalyst for innovative change. In 2013, extremely low safety culture and engagement scores at Beth Israel Deaconess Hospital Needham drove a call to action to address key cultural deficiencies and led to the implementation of initiatives focused on employee engagement, leadership accountability and improving the patient experience?including a service excellence program called ?Driving to Always.? Nicknamed DRIVE by staff, this initiative used Press Ganey top box score of ?Always? as a measure of success. In this session, attendees will hear the details of this program and how it stimulated positive safety culture changes across the organization.