Format: Audio

MP3 Download $15
Compact Disc $20

Keith Grispo, Melissa Dobereiner, Anne York, Jodie Cunningham, Larry Hollier, Rosanna Moreno, Polina Strug

During this special preconference meeting, pediatric care providers will explore innovative strategies for improving the delivery of patient- and family-centered care. This session provides unique opportunities to learn the latest developments, engage with an interactive panel featuring children?s hospital organizations. Our presenter will provide an overview of Press Ganey?s extensive experience with CAHPS and the company?s approach to the Child HCAHPS initiative, including available survey and reporting options. Hear first-hand how children?s hospitals are exploring ways to improve overall performance and provide compassionate, coordinated care.