26063 - Improving Patient Experience in the Academic Medical Practice Setting [ ]

Product 5 of 87

From: 2015 National Client Conference & Executive Leadership Conference

26063 - Improving Patient Experience in the Academic Medical Practice Setting

$15.00

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Format: Audio

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Compact Disc $20

Jason Bruns, Megan Sullivan

This presentation shares the 18-month journey of how this academic medical practice moved from the bottom quartile to the top half of AMCs in the Press Ganey database. Presenters will describe the practice?s calculated improvement approach, and attendees will leave with tangible ideas to implement in their own organizations, including how to structure a patient experience team and how to leverage Press Ganey resources to develop the most effective programs. The presenters will also discuss ways to avoid ?initiative fatigue? as well as tips for creating a culture of accountability through transparency by publishing performance data.