This interactive multimedia CD-ROM or USB Flash Drive features All sessions live audio in MP3 format recorded at Press Ganey Executive Leadership Conference November 3-5, 2014!
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Monday, November 3, 2014 |
| Executive Leadership Conference Session |
| 24121 |
International Transformation: Engaging Patients, Employees and Physicians in the Future of Health Care (Carl S. Armato) |
| National Client Conference Preconference |
| 24041 |
Critical CAHPS Updates for AMC and Teaching Organizations (Jodie Cunningham) |
| 24042 |
Beacon of Excellence Award Panel (Daniel Mullen, Aaron Davis, Shelley Brown-Cleere) |
| 24043 |
Back to Basics (Margaret Grogan, Grace Marin) |
| 24044 |
Evolving Strategies to Close in on Top 10th Percentile HCAHPS Performance
(Francis Fullam, Elizabeth Wurth, Cynthia Barginere) |
| 24045 |
Medical Practice Patient Experience Process Improvement Q&A (Alan Dubovsky, Cynthia Gardiner, Karen Viehweg, Mary Hinely) |
| 24046 |
Patient Experience Best Practices and Growth Strategies (Amy Churchill, Amy Hermes, Emily Padula, Facilitators: Jeff Thompson, Rene Zipper) |
| 24047 |
The Art and Science of Nursing Excellence (Linda Lewis) |
| 24048 |
Nursing Research and Strategy Update (Nell Buhlman) |
| 24049 |
Child CHAHPS Update (Dr. Mark Schuster, Jodie Cunningham) |
| 24050 |
Reaching the Benchmark in Bed Turn Around Time (Cynthia Sierra) |
| National Client Conference Breakout Sessions |
| 24059 |
Transformative Engagement The Model, The Method, and the Metrics (Jami Herzberg, Jon Joffe) |
| 24060 |
Improving Care Coordination and the Patient Experience on the Neuro/Trauma Unit (Misty Young, Jeffrey Tarpey) |
| 24061 |
A “Whole New World" of Core Measure Data Abstraction: Automating Data Elements from Epic EHR to PG
(Kim Izard, Kristen Groesch, Helen Sheahan) |
| 24062 |
Rocketing Scores using Video Simulation Labs (Melanie Rosdahl, Radiance Carter, Rhonda Brown) |
| 24063 |
Engrained in Excellence, A Medical Group's Strategic Service Program (Mary Koch, Jacob Bast) |
| 24064 |
Relationship-Centered Communication Skills: Training For Staff Physicians And Advanced Clinical Providers To Drive Patient & Provider Experience (Adrienne Boissy, Amy Windover) |
| 24065 |
Engaging Virtual Family Advisors to Enhance Press Ganey Data (James Burrows, Roger Oxendale) |
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Tuesday, November 4, 2014 |
| Executive Leadership Conference Sessions |
| 24122 |
Advocate’s High-Reliability Journey (William Santulli) |
| 24123 |
Transparency: An Algorithm for Value (Vivian S. Lee) |
| 24124 |
Engaging Doctors in the Health Care Revolution (Toby Cosgrove, Thomas H. Lee) |
| 24125 |
The Executive Perspective: Meeting the Challenge of Patient Engagement Chris Van Gorder, Kenneth Paulus, Paul Briggs and Moderator: Patrick T. Ryan) |
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Wednesday, November 5, 2014 |
| Executive Leadership Conference Sessions |
| 24126 |
Stonger Together: Integrating the Patient Experience After a Merger/Acquisition
(Moderator: Joe Greskoviak, Participants: Jeremy Boal, Tiffany Berry, Tina Freese-Decker) |
| National Client Conference Breakout Sessions |
| 24101 |
Don't Be "The Biggest Loser": Winning ED Strategies (Jacqueline Camp, Amanda Schweng) |
| 24102 |
OhioHealth's Journey to "Systemness" (Nancy Riggs, Cheryl Herbert) |
| 24103 |
Increasing Patient Satisfaction Scores through SIMULATION (Martin Manno, Helene Burns, Donna Cybulski) |
| 24104 |
Interactive Empathy: Achieving Comfort, Professionalism and Respect in a Hospital Setting
(Beth Bacher, Terri Bigelow) |
| 24105 |
The Promise: Creating and Sustaining Improvement That Lasts (Eric Dordel) |
| 24106 |
Compassionate, Connected Care: Clinical Strategies to Reduce Patient Suffering (Christy Dempsey) |
| 24107 |
Statistics for Experience Reporting (Kristopher Morgan) |
| 24108 |
Enhancing the Patient Experience Through Engagement (Karla Heath, Kelvin Willis) |
| 24109 |
The "Secret Sauce" of Identifying a High-Performance Healthcare Work Team (Barton L Sachs, Christopher E. Rees) |
| 24110 |
Hospital Experience Measurement: Regulatory Update (Jodie Cunningham) |
| 24111 |
Leadership, Vision and Results in a Multispecialty Group Practice (John Chessare, Bennett Beres) |
| 24112 |
A Guide: Decreasing Walk-Out Rates and Transforming Culture (Germain Nelson, Miguel Brumant ) |
| 24113 |
"Secrets to Engaging Physicians in Experience Improvement" (Diane Swlika, Jason Phillips) |
| 24114 |
5 for 5: Five Strategies for Five Points (Joan Dauhajre, Elizabeth Craig) |
| 24115 |
Brand Loyalty and Patients' Commitment (David Costello) |
| 24116 |
Creating an Epidemic of Empathy (Thomas Lee) |
