Format: Video of Slides with Audio

Presenter: Lisbeth Calandrino

Many businesses spend considerable time training salespeople but little time on customer service training. Customer service has been thought of as something you do that ?fixes a problem.? These days it is something that everyone should be thinking about and realizing that it is directly related to their company?s success and bottom line. Follow up and great customer service can make or break sales and this doesn?t just mean in store, we will explore how this extends to social media as well. Attend this engaging session and learn how to turn all of your employees into customer service super stars and see your numbers improve! Upon completion of this session, participants should be able to: ? Discuss the new research on customer service and its impact on a company?s bottom line ? Connect new customer service strategies with improving sales ? Measure customer service improvement in bottom line profit ? Plan and implement improvements in their customer service strategies