Format: Video of Slides with Audio

Presenter: Larry Cooper, Dane Gregory and Doyle Bloss

Attend this session, which includes hands-on demonstrations to learn about the latest residential carpet and hard surface cleaning methods and processes, what to recommend to your customers, and how cleaning can affect the manufacturer?s warranty. Finally, we?ll explore how you can use this information to obtain repeat and referral customers and achieve the highest levels of customer satisfaction. Learning Objectives ? Upon completion of this session, participants should be able to: ? Summarize the residential carpet and hard surface cleaning methods and processes ? Recognize the importance of making the right recommendation to your customer when it comes to professional cleaning ? Discuss the importance of developing a relationship with a quality cleaning company ? Recognize how cleaning can affect manufacturer warranties This session is Free with Exhibits WITH EDUCATION (EE) Registration; however space is limited, so register early.