Format: MP3 Audio Download or Compact Disc

Presenter: Chuck Thokey

Every company focuses so much on the "Customer Experience" and dismisses or even forgets that there is a "Prospect Experience" that is even more important.? Every person that sees or hears about your company is a prospect as well as those that have you out to talk with them.? This session will help bring this into the lime light and show everyone? how to leave a lasting experience whether the prospect does business with them or not.?

1. Discuss how to have more people talking about you and the experience your company provides.
2. Evaluate how to receive referrals from people that don’t do business with you.
3. Determine what type of sales professionals you have and what impression each type of sales rep leaves on your prospects.
4. Determine how TRUST, CREDIBILITY & PEACE of MIND affect the sale and how to achieve a higher level than your competitors.