Format: MP3 Audio Download or Compact Disc

Presenter: Greg Hayne

This course will describe what customer service really means to a roofer, why it is important, how to execute it and allow attendees to have their specific questions addressed in the session.

Learning Objectives:
1. Discuss why good customer service is important.
2. Comprehend how to execute good customer service.
3. Evaluate how to handle common "problems" when they occur.
4. Discuss how to avoid common problems before they occur.?