Total Quality Management - A Key To Success
Bob Pringle
Format: MP3 Audio file download

This course explains the value for a quality program, the four (4) principles and the ten (10) actions of Total Quality Management and how management approaches long-term success through continuous process improvement and customer satisfaction. The quest for total quality is a journey, not a destination. Perfection is not possible, but continuous improvement in all we do is the focus of our program. Personal commitment and strong support for the four (4) principles of TQM are required. Meeting the customers' requirements, error-free work, managing by prevention and measuring the cost of quality all teach us the impact of errors on both profits and customer satisfaction.

The ten (10) actions of TQM provide specific things each of us can do to support the quality effort. For example, being personally committed, taking permanent corrective action when we see errors occur, being a good team player, being good communicators (including effective listening), and recognizing the quality acts of others.

Learning Objectives:

• Communication - listening skills to make you a better communicator
• Time Management – skills to implement your time
• Leadership – what it means and who can become one
• Scheduling – necessary versus nice principle
• Change – for the good of your organization
• Goals – setting meaningful and achievable goals
• Event - recognition and rewarding your teams

Target Audience:

• Commercial Contractor
• Residential Contractor
• Metal Contractor
• Superintendent-Foreman
• Architect/Designer/Consultant
• Manufacturer-Supplier
• Sales & Estimating
• Owner/CEO/General Manager
• Building Owner/Facility Manager