Format: MP3 Download $10 - or - Compact Disc $12

Presented by: Steve Trapp, Scott Wheeler

Description:
This course takes a unique view of production systems, taking the 3P's of a successful business, and exploring how to apply them to the collision repair industry.

Product - We will discuss ways to "keep small damage small" and ways to refine processes which may be driving up the repair cycle time by reducing waiting and processing times.
Process - We will review pre-production, production, and post production processes to keep the vehicle flowing and avoid delays or WIP queues.
People - To discuss the hiring and retention of the optimal mix of staff to keep production flowing while optimizing labor and overall shop gross margins.