Diagnosing the Connected Vehicle
Ben Johnson, Mitchell 1

Format: MP3 download

This session will describe the changing role of the diagnostician – focusing on analysis and diagnostic strategy incorporating the OE information, vehicle data and industry experience all available to them. We will discuss the diagnostic process and how it will change from beginning at the point of vehicle arrival (today) to beginning at the point of vehicle symptom detection (using telematics) and how that will change yet again how a technician will work more effectively.

• Understand how to most effectively utilize all the information resources available to the technician for efficient and accurate diagnosis of the vehicle
• Introduction to “Diagnostics in the Telematics Age” – beginning the diagnostic process when the symptom is detected vs the current state of beginning diagnostics at the time the vehicle arrives