Available in two formats:   MP3 Download $10  or  Compact Disc $16

Customer Service Done Differently
Tony Nethery
(90-minute)

Audio Sample:



This course is designed to help automotive shops give customers better than what they expect, to keep them coming back and spreading the word about how great your shop is. Gain the sales edge you have been looking for in today's competitive market. Blend the best of technology and a personal hands-on approach to achieve a position of advantage in your market. Learn what works in other industries and apply the principles to your business.

Tony Nethery
Hub City PBE/COLORMATCH
Jackson TN United States

Tony started his career 33 years ago as a collision repair technician, and has held most every position in the collision shop. He taught at a Technical College and has been a Catastrophe Adjuster. Tony currently serves as the Executive Director for the Tennessee Collision Repairers Association and works as the Business Development Manager for Hub City PBE/Colormatch. Tony is also an I-CAR instructor and has, conducted hundreds of hours of business and technical training throughout the Southeastern U.S. His multifaceted view of the industry allows a very broad understanding of what works in today's economy. Tony's classes offer practical ideas that can be put to use in any shop, large or small without it being necessary to involve consultants or outside marketing companies. Join Tony for a class and see why his approach is "Blue Collar" but his attitude is "All Business."