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12318 WE03C - Turn Phone Shoppers into Sales

Course Code: WE03C Presenter(s): Maylan Newton Event Type: Conference Session (3-hour) Tracks: CARS Management

Description:

You asked and we have listened!  Everyone seems to be struggling with the number of phone calls you get every day asking for price.  The customer today is better informed, and in many cases, has the same information you do about the repair of their car.  We’ll explore some different ideas and procedures to focus on the value of the service you perform.  Use the incoming call as an opportunity to build trust, establish a relationship and convert a caller into a customer.  Get past quoting prices on the phone. Sponsored by: Educational Seminars Institute

Presenter(s):

Maylan Newton Educational Seminars Institute Simi Valley CA United States   Often referred to as a Blue Collar speaker, do in no small part to his over 35 years of achievements within the automotive repair industry as a technician, service advisor, service manager and now the owner to every seminar and class he presents. Add to that his experience of writing service in over 500 repair shops and over 15 years he has been teaching automotive repair shop management to people all over the country. Helping hundreds of people just like you understand how to make more than just a living in this industry, and you will quickly see that his seminars are the ones for you! Join Maylan as he shares his experiences with you, through his unique style in approaching workplace attitudes and procedures, enjoy learning how to build your tomorrow………… today!