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MP3 Download: $12
Compact Disc: $16

12279 SU23N - Negotiation Skills: Key to Improved Profitability

Course Code: SU23N Presenter(s): Hank Nunn Event Type: Conference Session (90-minute) Tracks: NACE Management

Description:

Negotiation is an all-day every-day event.  Yet most in the collision repair industry have had no real training in the process of negotiation.  Attendees will begin to improve their negotiation skills by learning:  types of negotiations, negotiation basics, and setting the stage for successful negotiations and how to deal with dirty tricks and tactics.

Presenter(s):

Hank Nunn HW Nunn & Associates Happy Valley OR United States   Hank Nunn has worn virtually every hat available in the collision repair industry. From collision shop owner, journeyman level technician, seminar facilitator and jobber store owner, he has done it all. Hank began his collision industry journey as a claims adjuster in 1976. He moved to the shop side of the industry in 1980, opening Bodycraft in Sacramento CA. He grew the business to an acknowledged industry leader and transitioned the company into a multiple shop organization in 1999. Hank was a regional Vice President for Bodycraft Collision Centers after the transition and managed multiple shops in the Sacramento area. As President of Big Sky Paint and Supply, Nunn gained valuable experience in the paint distribution side of the industry. Hank Nunn has been a collision industry speaker and consultant since 1989. He has facilitated seminars for many industry groups and frequently speaks at NACE and other trade association meetings. Hank has a proven record of providing entertaining and informative management training program delivered from someone who has really “been there.”