12271 SU11N - Proof Positive – Photo and Video Technology [ ]

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From: ASRW 2010 Conference featuring NACE and CARS

12271 SU11N - Proof Positive – Photo and Video Technology

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12271 SU11N - Proof Positive – Photo and Video Technology

Course Code:	SU11N
Presenter(s):	Keith Manich, Chad Seelye
Event Type:	Conference Session (90-minute)
Tracks:	NACE Management

Description:

This presentation will identify current imaging technologies used by the collision repair industry to keep customers informed, share information with insurance partners and store information for later use. We will look at how the use of improved imaging technology can impact your daily activities and we will review the use of digital still imaging, DVD, video and remote storage (hard drives).

The session will include a discussion of expectations for the new technologies, who the technology will impact and how, and what using the technology means to the customer.

Presenter(s):

Keith Manich
Sterling Autobody Centers
TX
United States

Keith began his career in collision repair 30 years ago as a painter and body technician where he remained as a line mechanic for 8 years before being hired by Allstate in Virginia. He worked in many roles from staff claim rep to DRP/PRO coordinator to specialty auto unit manager in the Northern Virginia and DC Markets. While there he also spent a significant amount of time working with ICAR building the ICAR program and facilitating over 6300 student units for the Northern Virginia ICAR Committee. He was recognized by Allstate as manager of the year and ICAR as Instructor of the year. In 1995 he was transferred to Allstate’s National Claim Training Center at Tech-Cor to redevelop auto technical adjuster training. The training was redesigned to be interactive using actors playing roles so that participants could experience “real life” situations improving the adjuster’s ability to communicate both technical and soft skills experiences with customers and industry professionals. In 1999 he was promoted to senior manager responsible for the Tech Cor Applied and Service research division as well as a participant in strategic planning for Allstate. He worked with CAPA developing technical standards as a member of the technical committee as well participating in many other industry activities including NACE, ASA, CIC and RCAR. He left Tech Cor to work for Intertek Engineering and was hired by Sterling last October where he functions as a Field Director of corporate compliance for the eastern US, working with Damage Analysis Managers.

Chad Seelye
Sterling Autobody Centers
- TX
United States

Chad Seelye is currently the National Training and Development Manager for Sterling Autobody Centers. Chad brings a tremendous amount of repair process knowledge to Sterling and has been a valuable part of the Sterling organization over the last eight years. With 16 years of industry experience along with specific disciplines in both Lean and Six Sigma he has been able to improve a variety of processes that have lead to groundbreaking improvements in the Sterling model. His enthusiasm and dedication to his craft continues to escalate the success of the Sterling organization. Chad is a valued member of I-CAR, is a certified trainer for continuing education and for the past four years has served on the Weber State University, Automotive Curriculum Advisory Board.