Audio Recording

During & After Care
Hellen Davis


This course emphasizes the uniqueness of each patient. In order to maximize patient retention, it is vital that you understand how to deal with individuals of different behavioral styles. Doctor-patient relationships are delicate and can be ruined in the blink of an eye, even when things seem to be going smoothly. Based on a patient’s natural behavioral preferences, they will favor widely different messages and communication styles for after care and follow up . Train your front desk staff — the gatekeeper is often the most influential in patient retention. The way the patient is treated when they are setting their follow-up appointment and heading out has a considerable effect on them. If they feel as though they were treated inadequately by the staff, they will likely not return, even if the quality of care of the dentist was exceptional. Know how to follow up with each patient. Many patients do not return simply because they do not realize that it is time. The foundation of this dynamic, results-oriented workshop is the proven research-based DISC model for communicating and building strong patient relationships. In this business-building keynote, the audience will learn practical tools for understanding the four basic dimensions of human behavior based on the widely accepted DISCflex™ Assessment. All people possess the 4 DISC Factors in varying degrees of intensity: Dominance, Influence, Steadiness, and Compliance. With a strong understanding of DISC psychology and behavioral styles and preferences, you will be better able to set yourself apart as a customer-focused professional who clearly understands how to drive a positive patient experience.

Learning objectives:
Participants will be able to:

• Improve your quality of care by understanding how to make your patients as comfortable as possible.
• Understand the importance of being able to act differently with different patients based on how they react to your body language and what you say.
• Recognize the signs in your patients when they need further discussion before they are sent to schedule their next appointment.
• Practice DISC psychology to enable you to "work smarter, not harder" as you continue to build your practice.