Audio Recording

Professional Communication Skills For The Dental Team
Dan Hegstad


Hey! I learned how to use a telephone in the first grade! Why would I need this? Well, there’s a lot more to it than you may think. Doing it wrong will cost you credibility or maybe a customer. Learning and practicing the tools and techniques I teach and use every day can make all the difference. Happy customers start here. For most patients, the first impression of the practice will be a voice on the phone. How well does your voice represent the practice? Since 90 percent of communication is visual, how well do you communicate when you only have sound to work with? I do fundraising and public relations for a PBS station. I work on the phone every day and I’ve been doing so for years. In addition, I do voiceover work; narrations, commercials; phone messaging, etc. Don’t shoot yourself with the telephone. I’ll teach you how to shoot straight.

Learning objectives:
Participants will be able to:

• Make the telephone interaction both pleasant and productive.
• Focus on the caller. Yes, there is a simple technique.
• Make your voice work. Your voice is your instrument. Learn to play it well.
• Know What to say - What not to say. Words are very powerful things. You'll learn to use the right ones.
• Learn relaxation and posture. A little T'ai Chi to help you relax!
• Deal with angry callers.
• Talk to people who are afraid.
• Take a message. Yes, with a pen and paper.
• Know telephone etiquette.
• Leave a voicemail message. Doing it right will save time and make a positive impression.