Presenter: David Sylvester and Angelo Miranda

Mass notification systems (MNS) have the capability to provide real-time information and instructions to people during emergency situations for the protection of life. In order for MNS to operate as intended, it is critical that a proper maintenance program be implemented to ensure the performance of the system during an emergency incident. Right at the beginning of the project, Seneca College’s facilities management team provided direction regarding the maintainability and serviceability requirements for their MNS solution. This presentation addresses the ongoing maintenance challenges and lessons learned at Seneca College in Toronto, Ontario, Canada. Seneca College implemented their mass notification system in 2010 at four campuses located across the Greater Toronto Area. These campus locations serve a student population of approximately 100,000 students.