Presenter: Kelli S. Vrla

Format: Audio - MP3 File Download $25 or Compact Disc $45

Got angry patients? Do you need to be sure that your next YELP or Facebook review is a good one? How you fix patient issues will help nurture patient loyalty and retention. You know good news travels fast, but bad news travels much faster.? Be sure you and your team can relate and respond directly to pinpoint what to do when the patient is not happy. Increase staff awareness to gauge where the patient is in the recovery process. Attendees will take home tips to put to work immediately to keep your "fix-it" cycle positively moving and your patient satisfaction and referrals high.