Audio Recording

Presenter: Debra Englehardt-Nash

The TEAM is vital. The way it treats patients is a defining moment in how your patient feels about the doctor, his or her treatment, and the way the practice conducts its business. In spite of your exceptional clinical skills, your TEAM can unwittingly weaken the strengths of your practice. Attendees will learn how to be intentional in their behavior from patient introduction to post-operative care, and discover their role as patient concierge and advocate.