Available in 2 formats:
Audio MP3 Download: $10
Audio Compact Disc: $15

Customer service is an experience, one that will determine whether your practice gains the most elusive aim of doing business: patient loyalty. Robert Spector, customer service guru and best-selling author of The Nordstrom Way, will show you how to create the best experience possible for your patients based on best practices from such renowned customer service companies as Nordstrom and Amazon.com. The patient experience no longer starts and ends with visits to your practice. Your website, phone, and social media all are extensions of the experience you create. Before making any strategic business decision, ask yourself, “How will this impact my patient experience?”