Audio Compact Disc

A no-nonsense approach for working with difficult patients will encourage a calm, positive attitude toward dentistry and create patient satisfaction. This true-to-life course provides great answers to 25 of the most difficult questions in dentistry, ranging from appointment complaints, treatment concerns, and financial objections.

Learning Objectives:
›› Present a positive image of a caring, quality practice
›› Solve patient problems in less time
›› Motivate patients toward treatment acceptance
›› Reach agreement with angry and confused patients
›› Turn conversations into a chance to sell patients on your dental practice