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Audio Compact Disc: $15

Dick Barnes, DDS is a founding member of the American Academy of Cosmetic Dentistry and an international lecturer and author. He is a former instructor at the schools of dentistry at Loma Linda and USC.

The problem in many dental practices is that they treat new patients differently than existing patients. This results in lost revenue and unrealized dental treatment. Dental health and dental technologies change rapidly. By taking the time to actively listen to the patient and help discover his or her needs, you place yourself in the position to provide value-based comprehensive care that will dramatically impact the patient’s life. Is your practice working hard and staying busy but not necessarily proving to be productive? If so, this is the course for you.

Learning Objectives: 

• Teach your staff correct customer service principles 
• Develop a supportive phone etiquette
• Learn to perform an effective new patient exam/patient interview
• Schedule for productivity