Available in 2 formats:
Audio MP3 Download: $10
Audio Compact Disc: $15

Lois Banta, is the owner of Banta Consulting, a company designed to assist dental practices in improving their office systems and de-stressing their environment.

This course will identify the situation that creates the most stressful part of a dental practice—the “difficult patient.” Simply identifying a difficult patient is easy; turning that person into a great patient and raving fan is more challenging, but not impossible! Learn specific communication skills to prevent such difficulties from escalating into the most impossible scenarios.

Learning Objectives: 

• Identify the difficult patient and his or her specific behaviors
• Discover how to establish written protocols and systems to ensure success
• Retrain patient behavior and discover the power of words
• Identify when and how to release a patient
• Learn how the team can prevent a difficult patient situation